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webHancer focuses is on making the Web a better place for both businesses and consumers by providing visibility into the
end-user experience and the underlying causes of poor Web performance - all while ensuring the privacy of users. webHancer's
privacy policy outlines what data is collected, how it is used and its commitment to complete anonymity concerning individual
Web behavior.
If users have questions or concerns regarding this statement, they should first contact our Chief Privacy Officer by post
mail at:
Chief Privacy Officer
webHancer Corp.
P.O. Box 72018
Kanata, Ontario K2K 2P4
Canada
webHancer's privacy policy, revised and effective as of June 7, 2006, covers the www.webhancer.com domain and its software
products. Corporate customers are subject to the terms agreed upon between webHancer and the subscribing customer, and
are covered separately from this public privacy policy.
webHancer collects Internet performance information using a small, transparent program known as the Customer Companion. Users
typically download and install the Customer Companion via the Internet. The Customer Companion measures Web transaction
performance experienced by users. The data collected is used by Web site operators and network service providers to analyze
and improve the level of service that they provide to their users.
Examples of information that is collected are: Web page address, Web page size, Web page load time, Web page completion
state and network delay time. Any personally identifiable information collected as part of information contained in a Web
site address or URL query string that is received by webHancer is never forwarded to a commercial third party. webHancer does not
permit collected information to be correlated with other information to identify the browsing habits of any specific
individual. webHancer does not request that users provide any personally identifiable information as part of a registration
process or through the operation of its software.
Each instance of the Customer Companion is assigned a unique identifier by webHancer when it is first installed. This is used
by webHancer to calculate how many unique systems the Customer Companion is installed in. Each instance of the Customer
Companion also includes an identifier that identifies the organization that delivered the Customer Companion software to the
user. webHancer does not correlate either of these identifiers with any specific individual or computer.
The Customer Companion does not collect or store any data without first obtaining the user's consent. The user decides if
they want to download and install the software. The user can elect to "opt-out" of the installation process, which means the
Customer Companion software will not be installed. A user can remove Customer Companion from their computer at any time using
the standard Windows "Add/Remove Programs" applet. This procedure is explained in a "Read Me" file that is installed with the
Customer Companion. When the Customer Companion is removed, all vestiges of the Customer Companion are deleted (some after
re-boot) except for a Windows registry entry containing the unique identifiers specified above.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, webHancer has put in place
appropriate physical, electronic, and managerial procedures to safeguard and secure the information webHancer collects online.
Value added packages may be installed as part of the update process for the webHancer Customer Companion. These value added
packages are provided subject to the same license agreement and privacy policy as the webHancer Customer Companion. No third-party software will be downloaded or installed on end user computers.
This policy applies to all versions of the Customer Companion. webHancer reserves the right to modify this policy with 30
days notice. Notice will be made by a posting on its Web site.
Additional information related to what the Customer Companion does and how it works, as well as technical support
assistance, can be found on webHancer's Web site at www.webhancer.com/support or
view the white paper entitled "End User Performance Measurement - A
Commitment to User Privacy" for complete details on how and what is measured.
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webHancer collects personally identifiable information on its Web sites from visitors who are requesting information or
assistance, participating in promotional programs, or applying for employment. Types of personally identifiable
information collected are names and email addresses, usually from people associated with a business organization. These are
used to answer queries, address problems, and provide subsequent information updates. webHancer also collects resumes from job
applicants, used to select candidates for employment interviews.
webHancer assigns Web browser cookies to enhance each visitor's use of its Web sites. Cookies are used for saving small
amounts of information such as user settings and network access speed on the visitor's computer. Cookies used on the
webHancer site are used for the sole purpose of flagging customers to accelerate their login process. The cookies are not
tied to collecting any personal information through the webHancer site.
webHancer uses Web log analysis tools to understand the performance of its Web sites. webHancer's Web sites are designed so that
personally identifiable information is not saved in or tied to Web logs. The following information is passively collected by
the Web server from each user: IP address, browser type, page views and access type. This information is not used in any way
by webHancer.
Personally identifiable information is collected only from Web site visitors who voluntarily submit it. Visitors who no longer
wish to receive information that was requested can opt-out by following instructions within emails used to deliver the
information. At any time, visitors may also review, update or delete their submitted personally identifiable information by
sending a request to support@webhancer.com*.
Job applicants who wish to review, update or delete personal information that they have submitted to webHancer can do so
by sending a request to careers@webhancer.com*. Job application information is
retained by webHancer for a time period not exceeding three months.
Visitors can configure their browsers to refuse cookies. This does not restrict access to any of our Web site functions.
In the normal course of business, no information collected or stored on webHancer's Web sites is shared with any third party
organizations. webHancer may disclose personal information in connection with a corporate re-organization, a merger or
amalgamation with another entity, but only when the personal information disclosed continues to be used for the purposes
permitted by this privacy policy. Information may also be disclosed in the context of a sale of all or a substantial portion
of the assets of webHancer but only after providing the user an opportunity to opt-out or otherwise prevent that sharing. As
permitted by law, webHancer will take reasonable steps to notify any person whose personal information is released to a third
party organization for any reason, for instance in the case of a subpoena or warrant.
If webHancer decides to change its privacy policy, it will post those changes to this privacy statement, the homepage, and other
places deemed appropriate so webHancer's users are always aware of what information is collected, how it is used, and under what
circumstances, if any, it is disclosed. If, however, users' personally identifiable information is to be used in a
manner different from that stated at the time of collection webHancer will notify users via email and/or by posting a notice on its
Web site for 30 days.
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Should a user have questions or concerns about webHancer's privacy policy or how users' privacy is protected by webHancer, please contact support@webhancer.com*. If Customer Support does not
adequately address a concern, please contact:
Chief Privacy Officer
webHancer Corp.
P.O. Box 72018
Kanata, Ontario K2K 2P4
Canada
If a user is unable to obtain a satisfactory result from webHancer's Chief Privacy Officer, webHancer recommends that a complaint be filed with www.bbbonline.org.
If there is a reason to believe that the security of webHancer's Web site has been compromised, please contact webmaster@webhancer.com*.
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